NepalHRM
Legal

Terms of Service

Last updated: 16 April 2026

These Terms of Service (“Terms”) form a legally binding agreement between NepalHRM (“NepalHRM”, “we”, “us”) and the company or individual subscribing to or using the NepalHRM service (“Customer”, “you”). By creating an account, signing an order form, downloading the NepalHRM mobile apps, or otherwise using the platform, you agree to these Terms.

1. Definitions

  • Service / Platform — the NepalHRM web application, mobile apps, APIs, and related services.
  • Account — the paid workspace created for your organization.
  • Authorized User — any individual your organization authorizes to use the Service.
  • Customer Data — any employee, payroll, attendance, or other data uploaded to or generated in the Service.
  • Subscription Fee — the recurring fee payable per the plan you select.

2. Eligibility & account registration

You must be at least 18 years old and authorized to bind your company. You agree to provide accurate information, keep credentials confidential, and promptly notify us of unauthorized use. You are responsible for every action taken under your Account.

3. Acceptable use

You agree not to:

  • Use the Service for illegal, harmful, or infringing purposes
  • Upload malware or interfere with Service operation
  • Reverse engineer, resell, or white-label the Service without written permission
  • Bypass usage limits, scrape, or systematically extract data
  • Use the Service to send unsolicited communications
  • Upload employee data without proper consent and legal basis
  • Misrepresent your identity or authority

4. Subscription, billing & payments

  • Plans, prices, and billing terms are as listed on our Pricing page or in your Order Form.
  • Fees are billed monthly or annually in advance, in NPR, exclusive of VAT.
  • Subscriptions auto-renew unless cancelled before the renewal date.
  • Late payments may result in suspension after a notice period.
  • We may update pricing with at least 30 days' notice before renewal.
  • Refunds are governed by our Refund Policy.

5. Service availability & support

  • Target uptime: 99.9% measured monthly, excluding scheduled maintenance.
  • Scheduled maintenance is announced in advance via email and status page.
  • Support channels and response times depend on your plan.
  • We may modify or discontinue features with reasonable notice.

6. Customer Data & ownership

  • You own your Customer Data. We claim no rights over it.
  • You grant us a limited license to process Customer Data solely to operate the Service.
  • You are the data controller; we are the data processor acting on your instructions.
  • You are responsible for establishing the legal basis for processing employee personal data.

7. Privacy & data protection

Our handling of personal data is described in our Privacy Policy and, where applicable, in a Data Processing Addendum available on request.

8. Security

We maintain industry-standard administrative, technical, and physical safeguards as described on our Data Security page.

9. Mobile applications — licence

We grant you a limited, non-exclusive, non-transferable, revocable licence to install and use the NepalHRM mobile apps on devices you own or control, solely to access your NepalHRM account. You may not copy, modify, distribute, sell, or lease any part of the apps.

If you download the app through Apple's App Store, Apple's standard Licensed Application End User License Agreement applies in addition to these Terms. If you download from Google Play, Google's terms apply in addition to these Terms.

10. Intellectual property

NepalHRM and all associated trademarks, logos, documentation, and software are owned by us. You receive a limited, non-exclusive, non-transferable right to use the Service per these Terms. Nothing grants you rights to our underlying IP.

11. Compliance assistance (tax & payroll)

NepalHRM is a tool that helps you compute and file statutory payroll items (PF, CIT, SSF, eTDS) based on current IRD and government rules. Final responsibility for accuracy, filings, and compliance rests with you. We maintain reasonable efforts to keep rules current but are not a substitute for professional legal or tax advice.

12. Warranties & disclaimers

We warrant that the Service will perform materially in accordance with its documentation. Beyond that, the Service is provided “as is” and we disclaim all other warranties to the maximum extent permitted by law, including fitness for a particular purpose.

13. Limitation of liability

To the maximum extent permitted by law, our aggregate liability under these Terms will not exceed the fees paid by you in the 12 months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or data.

14. Indemnification

You agree to indemnify NepalHRM against claims arising from your Customer Data, misuse of the Service, or breach of these Terms. We will defend you against third-party claims that the Service infringes IP rights, subject to customary conditions.

15. Term & termination

  • The agreement continues until terminated.
  • You may cancel from your account settings at any time.
  • We may suspend or terminate for breach, non-payment, or prohibited use.
  • On termination, you may export your data for 30 days; afterwards, it is deleted per our retention schedule.
  • You may also delete your personal account data at any time via Account & Data Deletion.

16. Modifications

We may update these Terms from time to time. Material changes will be notified with at least 30 days' notice. Continued use after changes constitutes acceptance.

17. Governing law & dispute resolution

These Terms are governed by the laws of Nepal. Disputes will first be attempted to be resolved by good-faith negotiation for 30 days. Unresolved disputes are subject to the exclusive jurisdiction of the courts of Kathmandu, Nepal.

18. Force majeure

Neither party is liable for delays caused by events beyond reasonable control, including natural disasters, power outages, internet disruptions, or government action.

19. Notices & contact

Notices to NepalHRM: legal@nepalhrm.com. Notices to you: to the email on your account.

20. Entire agreement

These Terms, together with your Order Form, Pricing, Privacy Policy, and any signed addenda, constitute the entire agreement between the parties.