We're here when you need us.
Real humans from Kathmandu, supporting you in English and Nepali. Email, phone, WhatsApp — whichever works best for your team.
Email support
For detailed issues, bug reports, or feature requests. We respond within 1 business hour.
Phone
Business hours (Sun–Fri, 9 AM – 6 PM Nepal time). Enterprise customers get a direct line.
Quickest for short questions. Replies typically within 30 minutes, business hours.
Help centre
Step-by-step guides for every feature, plus video walkthroughs.
Having an issue with the mobile app?
The fastest way to get help is from inside the app — tap Profile → Help. This attaches your device logs automatically so our team can diagnose instantly.
- Check-in not working or GPS permission denied
- Payslip download or password issues
- Biometric device not syncing punches
- Leave request or approval not appearing
- Notifications not being received
- Account access recovery
Reporting an outage?
Check status.nepalhrm.com first. If not listed, call +977-9704010583 with “URGENT” in the subject.
Security reports
Found a vulnerability? Email security@nepalhrm.com. We acknowledge within 24 hours.
Quick answers to common issues.
Try resetting your password from the login page. If that doesn't work, confirm with your HR admin that your account is active. Still stuck? Email support@nepalhrm.com with your company name and registered email.
Check the device's internet connection and confirm it shows as 'Connected' in Settings → Devices. If punches are missing, use Re-sync last 24h. Our team can remote-diagnose — share your device model and error screenshot.
Open the NepalHRM mobile app → Payslips tab. Tap the month you need, then Download or Share. Payslips are password-protected PDFs — the password is your date of birth in DDMMYYYY format.
Yes — cancel anytime from Settings → Billing. Monthly plans stop at the end of the current cycle. Annual plans follow our Refund Policy (/refund-policy).
Visit our Account & Data Deletion page (/account-deletion) for in-app steps or to submit a web request.
Email security@nepalhrm.com with a description and reproduction steps. We acknowledge within 24 hours. See /security for our security program.